From start to finish working with Pressed Floral has been a wonderful process. The app was very user friendly and communicated the process well. I received a picture as soon as my flowers arrived (which gave me great peace of mind), was able to see where in the process the blooms were and was able to communicate with the designer when my frame was being designed. The staff was friendly, patient and able to accommodate all my requests for design changes (thank you!). I even had questions during the ordering process and I was able to get a quick reply back from the staff via email which was super helpful. I can't say enough good things about this process. While it is quite an expense, the product was well worth it. There's no way to put a price on the ability to see our blooms daily and relive our wedding day. The shipping was an expense I was not expecting but I see they have a new box you can order to ship your flowers and given what I paid for my shipping I'd say their box is a much better deal. So great they have that option to alleviate one of the expenses for their customers now. Pressed Floral was 100/10! I would recommend it to everyone!